Front Desk Team Leader: Guest Experience & Team Coach

easyHotel; Sheffield; On-site; GBP 23,000 - 29,000; Full time

Job summary

easyHotel Sheffield is seeking an organized Reception Team Leader to manage the front desk team, set the tone for guests’ first and last impressions, and keep the front office running smoothly each day.

You will lead, train and support reception staff, oversee check-in/check-out and reservations, and ensure service standards are met while coordinating with housekeeping, F&B and maintenance. Flexibility for shifts is essential.

Qualifications

• Experience at a hotel front desk or similar role.
• Leading or supervising a team is preferred.
• Strong communication, written and spoken.
• Comfortable with computers and PMS systems.

Responsibilities

• Lead, motivate and support a team of receptionists, including rota planning and shift allocation.
• Welcome guests and oversee check-in, check-out and reservations.
• Handle guest queries, requests and complaints with confidence, resolving issues promptly.
• Train new starters and coach the team to hit service standards.
• Collaborate with housekeeping, F&B and maintenance to ensure a seamless stay.
• Handle cash, card payments and end-of-shift reconciliation.
• Champion health and safety, including fire procedures, incident reporting and first aid awareness.
• Cover desk during busy periods and absences.

Skills

Team leadership

Shift planning

Guest services

Check-in/out

Cash handling

Health and safety

Communication

Problem solving

Staff training

Tools

Opera

Mews

Job description

easyHotel Sheffield is seeking an organized Reception Team Leader to manage the front desk team, set the tone for guests’ first and last impressions, and keep the front office running smoothly each day.

You will lead, train and support reception staff, oversee check-in/check-out and reservations, and ensure service standards are met while coordinating with housekeeping, F&B and maintenance. Flexibility for shifts is essential.