Guest Experience Associate - Part Time (Flexible Hours)

Easyhotel Plc; Sheffield; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Eye Test Vouchers

Bike to work scheme

Life Assurance scheme

Staff discount on hotel stay

Pension

Training and development opportunities

Employee Assistance Programme

Job summary

easyHotel Plc is seeking a Team Member for a part-time role (16 hours) in Sheffield. You will be the first point of contact for guests, helping ensure a great experience and handling enquiries and complaints, with a focus on maintaining high guest satisfaction.

The role supports daily operations, room inspections, and coordination with maintenance or housekeeping, while working within the Apaleo booking system. A hospitality background and fluent English are required, with a valid right to work.

Qualifications

• Previous hospitality experience.
• Fluent in English.

Responsibilities

• Happy with flexible working.
• Support with day to day operations.
• Be the first point of contact for the guest experience.
• Dealing with guest queries and complaints.
• Inspecting rooms and communicating to maintenance or housekeeping with any issues.
• Ensuring positive guest experiences, resulting in 5* reviews.
• Ensuring smooth process through Apaleo (hotel booking system).

Skills

hospitality experience

English fluency

Job description

easyHotel Plc is seeking a Team Member for a part-time role (16 hours) in Sheffield. You will be the first point of contact for guests, helping ensure a great experience and handling enquiries and complaints, with a focus on maintaining high guest satisfaction.

The role supports daily operations, room inspections, and coordination with maintenance or housekeeping, while working within the Apaleo booking system. A hospitality background and fluent English are required, with a valid right to work.