Front Desk Supervisor — Guest Experience Leader

Sandman Hotel Group; Sheffield; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Pension

Free Parking whilst on shift

Rewards & Recognition

Career growth and development

Employee discounts on hotel stays, etc

Job summary

The Sandman Signature Quays Hotel Sheffield is seeking a Reception Supervisor to lead our front desk team and ensure seamless check-in and guest experiences throughout shifts.

Reporting to the Front Office Manager, you will manage daily operations, handle guest inquiries, train staff, and collaborate with other departments to exceed expectations. This role thrives in a fast-paced hospitality setting with a focus on guest satisfaction.

Qualifications

• Experience supervising front desk or hotel staff.
• Excellent interpersonal and communication skills.
• Ability to resolve guest concerns efficiently.
• Familiarity with hotel management software.

Responsibilities

• Supervise and lead the front desk to ensure smooth check-in/out and attentive service.
• Handle guest inquiries and special requests promptly and professionally.
• Oversee daily operations and coordinate between departments.
• Train, mentor, and motivate staff to uphold service standards.
• Collaborate with other departments to meet guest needs.
• Assist in managing reservations and room assignments.
• Maintain knowledge of hotel services and local attractions.
• Address guest issues and complaints effectively and safely.
• Ensure compliance with hotel policies and safety procedures.

Skills

Supervisory experience

Interpersonal skills

Problem-solving

Customer service

Education

Diploma or degree in hospitality management

Tools

Hotel management software

MS Office Suite

Job description

The Sandman Signature Quays Hotel Sheffield is seeking a Reception Supervisor to lead our front desk team and ensure seamless check-in and guest experiences throughout shifts.

Reporting to the Front Office Manager, you will manage daily operations, handle guest inquiries, train staff, and collaborate with other departments to exceed expectations. This role thrives in a fast-paced hospitality setting with a focus on guest satisfaction.