Front Desk Team Leader

easyHotel; Sheffield; On-site; GBP 23,000 - 29,000; Full time

Job summary

easyHotel Sheffield is seeking an organized Reception Team Leader to manage the front desk team, set the tone for guests’ first and last impressions, and keep the front office running smoothly each day.

You will lead, train and support reception staff, oversee check-in/check-out and reservations, and ensure service standards are met while coordinating with housekeeping, F&B and maintenance. Flexibility for shifts is essential.

Qualifications

• Experience at a hotel front desk or similar role.
• Leading or supervising a team is preferred.
• Strong communication, written and spoken.
• Comfortable with computers and PMS systems.

Responsibilities

• Lead, motivate and support a team of receptionists, including rota planning and shift allocation.
• Welcome guests and oversee check-in, check-out and reservations.
• Handle guest queries, requests and complaints with confidence, resolving issues promptly.
• Train new starters and coach the team to hit service standards.
• Collaborate with housekeeping, F&B and maintenance to ensure a seamless stay.
• Handle cash, card payments and end-of-shift reconciliation.
• Champion health and safety, including fire procedures, incident reporting and first aid awareness.
• Cover desk during busy periods and absences.

Skills

Team leadership

Shift planning

Guest services

Check-in/out

Cash handling

Health and safety

Communication

Problem solving

Staff training

Tools

Opera

Mews

Job description

We’re looking for an organised, personable Reception Team Leader to join easyHotel Sheffield . You’ll lead our front desk team, set the tone for every guest’s first and last impression, and keep the front office running smoothly day to day.

About The Role

• Lead, motivate and support a team of receptionists, including rota planning and shift allocation
• Welcome guests and oversee check-in, check-out and reservations
• Handle guest queries, requests and complaints with confidence, resolving issues at the first opportunity
• Train new starters and coach the team to hit service standards
• Work closely with housekeeping, food and beverage and maintenance to deliver a seamless stay
• Handle cash, card payments and end-of-shift reconciliation accurately
• Champion health and safety, including fire procedures, incident reporting and first aid awareness
• Step in on the desk during busy periods and cover absences

About You

• Previous experience in a hotel or hospitality front desk role; some experience leading or supervising a team is preferred
• Warm, professional and calm under pressure
• Excellent communication skills, written and spoken
• Confident with computers; experience with [PMS system, e.g. Opera, Mews] is a bonus
• Flexible and willing to work shifts, including evenings, weekends and bank holidays
• Additional languages are a plus