Front Desk Team Lead: Guest Experience & Operations

EasyHotel; Sheffield; On-site; GBP 26,000 - 32,000; Full time

Job summary

easyHotel Plc in Sheffield is seeking an organised and personable Reception Team Leader to oversee the front desk. You will lead a team, manage shifts, welcome guests, handle reservations, and resolve issues while maintaining a smooth front office operation.

You will train new starters, collaborate with housekeeping and F&B, and ensure cash handling and safety procedures are followed. Flexibility for shifts is required.

Qualifications

• Experience leading or supervising a front desk team is preferred.
• Excellent written and spoken communication skills.
• Warm, professional and calm under pressure.

Responsibilities

• Lead, motivate and support a team of receptionists, including rota planning and shift allocation.
• Welcome guests and oversee check-in, check-out and reservations.
• Handle guest queries, requests and complaints with confidence, resolving issues at the first opportunity.
• Train new starters and coach the team to hit service standards.
• Work closely with housekeeping, food and beverage and maintenance to deliver a seamless stay.
• Handle cash, card payments and end-of-shift reconciliation accurately.
• Champion health and safety, including fire procedures, incident reporting and first aid awareness.
• Step in on the desk during busy periods and cover absences.

Skills

Leadership

Communication

Customer service

Team management

Tools

Opera/Mews PMS

Job description

easyHotel Plc in Sheffield is seeking an organised and personable Reception Team Leader to oversee the front desk. You will lead a team, manage shifts, welcome guests, handle reservations, and resolve issues while maintaining a smooth front office operation.

You will train new starters, collaborate with housekeeping and F&B, and ensure cash handling and safety procedures are followed. Flexibility for shifts is required.