Hotel Front Desk Specialist – Guest Experience

Brightstar Hospitality Management; Sheffield; On-site; GBP 12,000 - 18,000; Full time

Job summary

Brightstar Hospitality Management in Sheffield seeks a friendly Hotel Receptionist to welcome guests, manage check-in/check-out, reservations, and inquiries with exemplary service. You’ll maintain professional front desk standards and collaborate with housekeeping and other departments to ensure a smooth guest journey.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Multilingual skills are a plus.
• Ability to manage multiple tasks in a fast-paced environment.
• Customer service oriented with a can-do attitude.

Responsibilities

• Greet guests warmly and assist with check-in/check-out.
• Handle reservations, inquiries and guest requests via phone, email and in person.
• Maintain front desk tidiness and ensure brand standards are followed.
• Coordinate with housekeeping and other departments to ensure smooth guest journeys.

Skills

Excellent communication

Multilingual skills (plus)

Fast-paced multitasking

Customer service mindset

Education

Experience in receptionist/front-of-house

Tools

Booking systems

Microsoft Office

Job description

Brightstar Hospitality Management in Sheffield seeks a friendly Hotel Receptionist to welcome guests, manage check-in/check-out, reservations, and inquiries with exemplary service. You’ll maintain professional front desk standards and collaborate with housekeeping and other departments to ensure a smooth guest journey.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment.