Guest Experience Concierge — Flexible Hours | Free Meals

Courtyard by Marriott Sheffield-Front Office/Reception; Sheffield; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discounted hotel room rates for you

Birthday leave

Course Sponsorship

F&B discount at RBH hotels

Refer a Friend scheme £250 per refer

Flexible working arrangements

Wagestream pay option

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

Courtyard by Marriott Sheffield welcomes a Receptionist to join our front office team. You will greet guests, manage check-ins/outs, and provide local tips to enhance their stay while coordinating with housekeeping and maintenance. A flexible, energetic approach helps you thrive in a busy hotel environment.

This role focuses on delivering warm hospitality, efficient service, and a memorable guest experience across a 30-hour weekly pattern in a convenient Sheffield location.

Qualifications

• People person with strong guest interaction skills.
• Excellent communication with guests and colleagues.
• Attention to detail to ensure smooth reservations and check-outs.
• Able to think quickly and solve issues as they arise.
• Team player with flexible, can-do attitude.
• High energy and adaptability in a fast-paced hotel environment.

Responsibilities

• Be the first and last friendly face guests see and hear, providing a warm welcome.
• Handle check-ins and check-outs efficiently while ensuring VIP treatment.
• Offer local insights and recommendations to enhance guest experience.
• Multitask across calls, bookings, and visitor requests with a positive demeanor.
• Maintain a tidy, welcoming front desk area and coordinate with housekeeping.
• Collaborate with maintenance and other departments to meet guest requests promptly.
• Deliver thoughtful touches to surprise and delight guests during their stay.

Skills

People person

Communication skills

Detail focused

Problem solving

Team player

Energetic & adaptable

Job description

Courtyard by Marriott Sheffield welcomes a Receptionist to join our front office team. You will greet guests, manage check-ins/outs, and provide local tips to enhance their stay while coordinating with housekeeping and maintenance. A flexible, energetic approach helps you thrive in a busy hotel environment.

This role focuses on delivering warm hospitality, efficient service, and a memorable guest experience across a 30-hour weekly pattern in a convenient Sheffield location.