Front Desk Supervisor

LGH Hotel Management Ltd; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel management company in London is seeking a Front Desk Supervisor to oversee guest services and front desk operations. The ideal candidate will have strong leadership and communication skills, a guest-first mindset, and experience in a luxury hotel environment. This role offers employee discounts, comprehensive wellbeing support, and a dynamic career in hospitality.

Benefits

Employee discounts on hotel rates

Shopping discounts

Eye care

Free meals on duty

Counseling sessions

Qualifications

• Previous experience in a front office or guest services role, ideally in a luxury or lifestyle hotel.
• Strong leadership and communication skills.
• Guest-first mindset with a warm, confident presence.
• Familiarity with hotel systems and front office procedures.
• Passion for hospitality and a sharp eye for detail.

Responsibilities

• Supervise daily front desk operations ensuring smooth guest interactions.
• Support and coach team members to deliver exceptional service.
• Handle guest feedback and resolve issues.
• Collaborate with departments to ensure seamless guest journeys.
• Maintain front desk standards with precision.

Skills

Leadership

Communication

Guest service orientation

Attention to detail

Tools

PMS

POS

Job description

Front Desk Supervisor

St Martins Lane Hotel

The Opportunity

We’re looking for a Front Desk Supervisor to join our team at a 5-star lifestyle hotel where style meets service. You’ll be the heartbeat of our front office — leading by example, inspiring your team, and ensuring every guest feels like a VIP from the moment they arrive.

What You’ll Do:

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and guest interactions.
• Support and coach a team of receptionists and guest service agents to deliver exceptional service.
• Handle guest feedback and resolve issues with professionalism and care.
• Collaborate with Housekeeping, Concierge, and F&B to ensure seamless guest journeys.
• Maintain front desk standards, systems, and procedures with precision and pride.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

Ideal Candidate

• Previous experience in a front office or guest services role, ideally in a luxury or lifestyle hotel.
• Strong leadership and communication skills.
• A guest-first mindset and a warm, confident presence.
• Familiarity with hotel systems (PMS, POS) and front office procedures.
• A passion for hospitality and a sharp eye for detail.

Hotel

St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.