Front Desk & Returns Coordinator

Proprec; Stafford; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

31 days holiday (incl. Bank Holidays)

Paycare - Healthcare Cash Plan

Life Assurance x 2

Up to 5 days extra unpaid holiday (via

Job summary

Proprec in Tamworth is seeking a Returns Coordinator/Receptionist to join their expanding team. This dual role combines front-of-house duties with administrative support for returns processes.

The position is office-based with customer interaction and detailed admin work. Key tasks include processing debit notes and credits, managing a returns inbox, liaising with internal teams and logistics providers, and providing general admin support to the Customer Service team.

Qualifications

• Previous experience within a customer service and/or administrative role (essential).
• Prior reception or front-of-house experience (desirable).
• Proficiency in Microsoft Office, particularly Outlook and Excel.
• Experience using ERP systems (e.g. Sage or similar).
• A professional, approachable, and confident manner.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to prioritise effectively.
• High levels of accuracy and attention to detail.
• A proactive, solution-focused approach with the ability to use initiative.

Responsibilities

• Accurately process debit notes and credits using internal systems.
• Manage and respond to returns-related queries via a shared inbox.
• Investigate discrepancies including pricing, mis-picks, and debit queries.
• Liaise with internal departments, external sales teams, and logistics providers to coordinate returns and collections.
• Maintain accurate records through scanning and archiving documentation.
• Monitor and report on outstanding returns and proactively follow up on open cases.
• Support Credit Control in resolving return-related payment queries.
• Provide general administrative support to the wider Customer Service team.
• Act as the first point of contact for visitors and callers.
• Operate a busy multi-line switchboard and direct calls efficiently.
• Ensure visitors are welcomed and site procedures are followed.
• Maintain meeting rooms and front-of-house areas.
• Manage incoming/outgoing post and office supplies.

Skills

Customer service

Administrative support

Front-of-house experience

Communication skills

Organisational skills

Tools

Outlook

Excel

ERP systems (Sage)

Job description

Proprec in Tamworth is seeking a Returns Coordinator/Receptionist to join their expanding team. This dual role combines front-of-house duties with administrative support for returns processes.

The position is office-based with customer interaction and detailed admin work. Key tasks include processing debit notes and credits, managing a returns inbox, liaising with internal teams and logistics providers, and providing general admin support to the Customer Service team.