Returns Coordinator & Admin Support

Oakley Recruitment Limited; Tamworth; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Pension

Healthcare

Holidays

Life Assurance

Free onsite parking

Job summary

Oakley Recruitment is partnering with a Tamworth-based organisation to recruit a Returns Coordinator on a full-time, permanent basis. You will manage returns administration, process debit notes and credits, monitor the returns inbox, and liaise with carriers and internal teams to resolve queries.

You will also handle front-of-house duties, operate the busy reception and multi-line switchboard, and maintain accurate records.

Qualifications

• Experience in customer service or administrative roles.
• Reception/front-of-house experience is advantageous.
• Excellent verbal and written communication with a professional approach.
• Ability to manage workloads independently and prioritise effectively across varied responsibilities.
• Strong administration and data entry skills with attention to detail and accuracy.
• Proficient in Outlook and Excel; experience of Sage or a similar ERP system.
• Flexible, initiative and willing to support customers and colleagues.

Responsibilities

• Managing returns administration, including processing debit notes, credits and supporting documentation through internal and ERP systems.
• Monitoring the returns inbox, investigating queries and regular follow-up on outstanding returns and debits.
• Liaising with carriers, Customer Service, Quality, Credit Control and Sales to resolve returns, delivery and invoice queries.
• Acting as the first point of contact for visitors and managing the reception area to provide a professional impression.
• Managing a busy multi-line switchboard, directing calls and taking messages as needed.
• Processing post, scanning and validating documentation and maintaining accurate administrative records.
• Supporting general office administration, including meeting room prep, refreshments and wider Customer Service requirements.

Skills

Customer service experience

Reception/front-of-house

Verbal and written communication

Workload management

Data entry

Outlook

Excel

ERP system familiarity

Tools

Outlook

Excel

Sage

Job description

Oakley Recruitment is partnering with a Tamworth-based organisation to recruit a Returns Coordinator on a full-time, permanent basis. You will manage returns administration, process debit notes and credits, monitor the returns inbox, and liaise with carriers and internal teams to resolve queries.

You will also handle front-of-house duties, operate the busy reception and multi-line switchboard, and maintain accurate records.