Returns Co-Ordinator

Oakley Recruitment Limited; Tamworth; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Pension

Healthcare

Holidays

Life Assurance

Free onsite parking

Job summary

Oakley Recruitment is partnering with a Tamworth-based organisation to recruit a Returns Coordinator on a full-time, permanent basis. You will manage returns administration, process debit notes and credits, monitor the returns inbox, and liaise with carriers and internal teams to resolve queries.

You will also handle front-of-house duties, operate the busy reception and multi-line switchboard, and maintain accurate records.

Qualifications

• Experience in customer service or administrative roles.
• Reception/front-of-house experience is advantageous.
• Excellent verbal and written communication with a professional approach.
• Ability to manage workloads independently and prioritise effectively across varied responsibilities.
• Strong administration and data entry skills with attention to detail and accuracy.
• Proficient in Outlook and Excel; experience of Sage or a similar ERP system.
• Flexible, initiative and willing to support customers and colleagues.

Responsibilities

• Managing returns administration, including processing debit notes, credits and supporting documentation through internal and ERP systems.
• Monitoring the returns inbox, investigating queries and regular follow-up on outstanding returns and debits.
• Liaising with carriers, Customer Service, Quality, Credit Control and Sales to resolve returns, delivery and invoice queries.
• Acting as the first point of contact for visitors and managing the reception area to provide a professional impression.
• Managing a busy multi-line switchboard, directing calls and taking messages as needed.
• Processing post, scanning and validating documentation and maintaining accurate administrative records.
• Supporting general office administration, including meeting room prep, refreshments and wider Customer Service requirements.

Skills

Customer service experience

Reception/front-of-house

Verbal and written communication

Workload management

Data entry

Outlook

Excel

ERP system familiarity

Tools

Outlook

Excel

Sage

Job description

Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a Returns Coordinator on a full-time, permanent basis.

Job Role:

• Managing returns administration, including processing debit notes, credits and supporting documentation through internal and ERP systems
• Monitoring the returns inbox, investigating queries and regularly following up on outstanding returns and debits
• Liaising with carriers, Customer Service, Quality, Credit Control and Sales teams to resolve returns, delivery and invoice-related queries
• Acting as the first point of contact for visitors and managing the reception area to provide a professional and welcoming experience
• Managing a busy multi-line switchboard, directing inbound calls and taking messages where required
• Processing post, scanning and validating documentation and maintaining accurate administrative records
• Supporting general office administration, including meeting room preparation, refreshments and wider Customer Service requirements

Skills and experience:

• Demonstrating previous experience within a customer service or administrative role
• Possessing previous reception or front-of-house experience would be advantageous
• Demonstrating excellent verbal and written communication skills with a professional and personable approach
• Managing workloads independently while prioritising effectively across varied responsibilities
• Possessing strong administration and data entry skills with excellent attention to detail and accuracy
• Using Outlook and Excel confidently, with experience of Sage or a similar ERP system
• Demonstrating flexibility, initiative and a willingness to support customers, colleagues and the wider business

Package and benefits

• Monday to Friday
• 9:30-5:30pm

Pension

• 3% employer contribution, 4% employee contribution, 1% tax relief, pensions advisor to visit the site twice a year

Healthcare

• All employees are entitled to the Health Assured Employee Assistance Programme from day one, providing a free 24hr confidential helpline on various issues.
• On completion of the 6-month probationary period, healthcare cash plan is available

Holiday Entitlement

• 23 days holiday plus 8 statutory bank holidays. After 3 years' service this increases to 24 days plus BH and at 6 years' service it increases again to a maximum of 25 days plus BH.
• After completing 6-month probationary period, all employees are entitled to up to 5 days unpaid annual leave in addition to their paid allowance. This is pro-rata in the first part year, following probation.

Life Assurance

• 2x annual salary

Free onsite parking

Incredible core company values

Culture and Environment

Our client is a progressive and fast-evolving business with ambitious growth plans and a clear vision for the future. Operating within a dynamic and ever-changing environment, they encourage innovation, accountability and forward-thinking at every level.

You will be joining a vibrant and supportive team where collaboration is valued and success is shared. The business is committed to developing its people, providing structured training and ongoing support to ensure individuals have the tools and confidence to thrive and progress.

Personality

You'll be a personable, professional and highly organised individual who enjoys a varied role where no two parts of the day are quite the same. As a key first point of contact for the business, you'll be confident communicating with visitors, customers and colleagues while creating a welcoming and professional impression. You'll be adaptable and able to prioritise between reception and administrative responsibilities, using your initiative to resolve queries and keep things moving. With excellent attention to detail, you'll be comfortable working independently while also being a supportive and reliable member of the wider team.