Returns Coordinator / Receptionist

Proprec; Stafford; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

31 days holiday (incl. Bank Holidays)

Paycare - Healthcare Cash Plan

Life Assurance x 2

Up to 5 days extra unpaid holiday (via

Job summary

Proprec in Tamworth is seeking a Returns Coordinator/Receptionist to join their expanding team. This dual role combines front-of-house duties with administrative support for returns processes.

The position is office-based with customer interaction and detailed admin work. Key tasks include processing debit notes and credits, managing a returns inbox, liaising with internal teams and logistics providers, and providing general admin support to the Customer Service team.

Qualifications

• Previous experience within a customer service and/or administrative role (essential).
• Prior reception or front-of-house experience (desirable).
• Proficiency in Microsoft Office, particularly Outlook and Excel.
• Experience using ERP systems (e.g. Sage or similar).
• A professional, approachable, and confident manner.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to prioritise effectively.
• High levels of accuracy and attention to detail.
• A proactive, solution-focused approach with the ability to use initiative.

Responsibilities

• Accurately process debit notes and credits using internal systems.
• Manage and respond to returns-related queries via a shared inbox.
• Investigate discrepancies including pricing, mis-picks, and debit queries.
• Liaise with internal departments, external sales teams, and logistics providers to coordinate returns and collections.
• Maintain accurate records through scanning and archiving documentation.
• Monitor and report on outstanding returns and proactively follow up on open cases.
• Support Credit Control in resolving return-related payment queries.
• Provide general administrative support to the wider Customer Service team.
• Act as the first point of contact for visitors and callers.
• Operate a busy multi-line switchboard and direct calls efficiently.
• Ensure visitors are welcomed and site procedures are followed.
• Maintain meeting rooms and front-of-house areas.
• Manage incoming/outgoing post and office supplies.

Skills

Customer service

Administrative support

Front-of-house experience

Communication skills

Organisational skills

Tools

Outlook

Excel

ERP systems (Sage)

Job description

Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Returns Coordinator/Receptionist to join their well-established team. This is a diverse, dual-role position, combining front-of-house responsibilities with key administrative support for the returns process. It is ideally suited to a highly organised, professional individual who thrives in a varied role and enjoys both customer interaction and detailed administrative work.

Salary is up to £27,500 depending on experience.

Hours of work are 9:30am to 5:30pm Monday to Friday. Please note this is an office-based position.

Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice.

Your duties will include:

Returns Coordinator

• Accurately process debit notes and credits using internal systems
• Manage and respond to returns-related queries via a shared inbox
• Investigate discrepancies including pricing, mis-picks, and debit queries
• Liaise with internal departments, external sales teams, and logistics providers to coordinate returns and collections
• Maintain accurate records through scanning and archiving documentation
• Monitor and report on outstanding returns and proactively follow up on open cases
• Support Credit Control in resolving return-related payment queries
• Provide general administrative support to the wider Customer Service team

Reception & Front of House

• Act as the first point of contact for all visitors and incoming calls
• Operate a busy multi-line switchboard, directing calls efficiently
• Ensure all visitors are welcomed professionally and adhere to site procedures
• Maintain meeting rooms and front-of-house areas to a high standard
• Manage incoming and outgoing post
• Oversee office supplies, including refreshments and essential equipment
• Support general administrative tasks across the business as required

The successful candidate will demonstrate:

• Previous experience within a customer service and/or administrative role (essential)
• Prior reception or front-of-house experience (desirable)
• Proficiency in Microsoft Office, particularly Outlook and Excel
• Experience using ERP systems (e.g. Sage or similar)
• A professional, approachable, and confident manner
• Excellent communication skills, both written and verbal
• Strong organisational skills with the ability to prioritise effectively
• High levels of accuracy and attention to detail
• A proactive, solution-focused approach with the ability to use initiative