Customer Service - After Sales Team

Pertemps Bond; Tamworth; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

£4K bonus

Job summary

Pertemps Bond is seeking an experienced Customer Advisor with senior administrative skills to join a well-established team in Tamworth. The role is fast-paced and requires high accuracy and strong organisational abilities. You will provide internal support to assigned customers, manage administration and reporting, and handle complaints to protect the business.

A car is recommended due to outskirts location. This is a full-time permanent role with a £4K bonus on top of base salary.

Qualifications

• Energetic and enthusiastic candidate with professional customer service
• Strong attention to detail and ability to work under pressure in a dynamic environment
• IT literate and methodical approach to work
• Able to work in a team and on own initiative

Responsibilities

• Provide high-level internal support and communication to allocated customers
• Handle returns/credits and manage discrepancies and non-conformances
• Maintain and develop relationships with customers and support project-based activities
• Support reporting and risk management by addressing complaints and errors

Skills

Customer service

Administrative skills

Attention to detail

IT literacy

Job description

A national business based within Tamworth ( car needed as on the outskirts) are seeking to recruit an experienced customer advisor an expert with senior administrative skills to work in a well established team.

The role is varied and fast paced and requires candidates to demonstrate high levels of accuracy coupled with strong organisational skills

Role:-To ensure you provide a high level of ongoing internal support/ communication to all allocated customers, focus on customer service and proactively managing all aspects of administration & reporting, customer satisfaction & risk to business by handling complaints / discrepancies, non-conformance & error reporting

Authorise process for returns/ credits , Maintaining and developing relationships with customers, Project based activities

To be a success we are looking for following:- An energetic and enthusiastic candidate who prides themselves on professional customer service, strong attention to detail ,able to work under pressure at times in a dynamic and demanding environment. IT literate , methodical approach to work able to work in a team and on your own initiative

This is a full time permanent role that comes with a 4K bonus ontop of the base salary