Front Desk Receptionist – Patient Services & Admin

Manchester University NHS Foundation Trust; Salford; On-site; GBP 21,000 - 26,000; Full time

Job summary

Manchester University NHS Foundation Trust (MFT) is seeking a receptionist/clerical officer to provide reception and administrative support to a busy Sexual Health and Contraception Service for 37.5 hours per week.

You will greet visitors, confirm patient demographics, record attendances in INFORM, book appointments, and maintain a tidy reception area. You will also answer calls, arrange interpreters, and travel across Greater Manchester on a flexible rota. Sponsorship not offered.

Qualifications

• Excellent communication skills and the ability to work calmly under pressure using initiative.
• Good general education and previous experience dealing with patients or customers.
• Good level of computer literacy.

Responsibilities

• Greet all visitors at the reception area and ascertain their requirements.
• Clarify demographics for every patient contact face to face and via telephone.
• Enter clinic attendances and outcomes onto INFORM within specified time scales.
• Book appointments, update attendances and action referrals.
• Maintain the reception waiting area in an orderly state at all times.
• Answer telephone calls courteously, direct inquiries, and take messages as needed.
• Arrange and respond to transport-Interpreter requests and maintain confidentiality and security.
• Work flexibly across the service and across Greater Manchester as required.

Skills

Communication skills

Calm under pressure

Customer service

Team player

Computer literacy

Education

General education

Tools

INFORM system

Job description

Manchester University NHS Foundation Trust (MFT) is seeking a receptionist/clerical officer to provide reception and administrative support to a busy Sexual Health and Contraception Service for 37.5 hours per week.

You will greet visitors, confirm patient demographics, record attendances in INFORM, book appointments, and maintain a tidy reception area. You will also answer calls, arrange interpreters, and travel across Greater Manchester on a flexible rota. Sponsorship not offered.