Team Administrator

Greater Manchester Mental Health NHS Foundation Trust; Salford; On-site; GBP 21,000 - 27,000; Full time

Job summary

Greater Manchester Mental Health NHS Foundation Trust is seeking a capable Team Administrator to provide confidential secretarial and administrative support to the Salford Neighbourhood Mental Health Team. You will manage referrals, issue appointment letters, handle mailshots, and coordinate telephone queries to ensure timely responses.

You will oversee booking services for Outpatients using the electronic patient record system, take minutes, and support the wider team with non-stock

Job description

The post holder will be required to provide a confidential secretarial and administrative service to the Salford Neighbourhood Mental Health Team.

The post holder is also responsible for managing referrals that come into the team, sending out appointment letters and mailshots, dealing with all telephone calls that come into the service and ensuring they get passed on in a timely manner.

The post holder will also be responsible for the requisitioning of stationery, maintenance of meeting rooms and non-stock requisitioning.

The Team Administrator will have an overview of the patient pathway with responsibility for ensuring referrals, reviews and appointments are processed and conducted within the required timeframes.

The post holder is responsible for the provision of a booking appointment service Outpatients using the electronic patient record system. This will involve formal liaison with Service users and clinicians to ensure that patients are seen within appropriate timeframes.

The post holder will ensure an efficient administrative service for the team including minute taking, and other general administrative duties.

Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

To directly negotiate appointment slots with clinicians in order that

service users can take place within stated target times and standards according to the NHS Plan.

Typing of all clinical correspondence.

Coordinating and directing service user contact via telephone call,

email, or letter.

Greeting Service Users, Carers And Other Visitors When Required.

Ensure an effective and efficient booking service is provided with

service user negotiation in accordance with the targets stated in the

NHS Plan.

Direct making of appointments according to booking and waiting

time policies.

The taking and typing of minutes for all team meetings and ad hoc

meetings on request.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

For further details / informal visits contact: Name: Janine Hunter Job title: Admin Manager Email address: [e-mail] Telephone number: 0161 271 0042

Heather Van Hecke - Senior Administrator

[e-mail]