Front Desk & Probation Services Administrator

Ministry of Justice; Oxford; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Annual leave 25 days

LGPS pension

Training opportunities

Flexible working

Job summary

Oxford Probation office within the Ministry of Justice is seeking a reception-focused administrator to be the first contact for visitors, staff and callers. You will manage a range of office tasks, room bookings, and building logistics while supporting Probation teams with confidential data and safeguarding procedures.

The role operates with hybrid working arrangements (base location Oxford) and core hours including potential unsocial periods.

Qualifications

• Must have proven proficiency in ICT skills across the full range of Microsoft Office applications.
• Must have excellent verbal and written communication skills.
• Has worked in criminal justice field.
• Has experience of working in high pressure/stressful working environments.
• Has experience in customer relations, GCSE A-C Grade (or equivalent) including Maths and English (and Welsh where applicable) or proven track record in commensurate role, IT qualification equivalent, i.e. ECDL/CLAIT or equivalent work experience to the competency level of ECDL.

Responsibilities

• Be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email.
• Log arrivals and departures, issue visitor passes and security fobs as necessary.
• Manage building logistics including mail, PPE, stationery, meeting room equipment, room bookings, and event registration.
• Handle day to day petty cash and transport of petty cash and travel warrants between Probation properties.
• Support Health & Safety and security, act as key holder, test fire alarms/panic alarms, monitor CCTV, and assist evacuation measures.
• Log building faults and coordinate maintenance, escalate issues to ensure building security.
• Provide confidential administrative support to case administration and access databases for information as required.

Skills

ICT skills

Verbal communication

Written communication

Criminal justice experience

Tools

Microsoft Office

Job description

Oxford Probation office within the Ministry of Justice is seeking a reception-focused administrator to be the first contact for visitors, staff and callers. You will manage a range of office tasks, room bookings, and building logistics while supporting Probation teams with confidential data and safeguarding procedures.

The role operates with hybrid working arrangements (base location Oxford) and core hours including potential unsocial periods.