Public Sector Front Desk & Admin Specialist

Brook Street; Brentford; On-site; GBP 25,000 - 30,000; Full time

Job summary

Brook Street is recruiting a Receptionist for the National Probation Service at the PDU Hammersmith, Fulham, and surrounding areas. The role focuses on first contact with visitors and staff, providing efficient admin support and maintaining a secure, welcoming office environment.

The post requires clear communication, MS Office skills, and discretion handling confidential information. A probation period and security vetting apply; veterans and military families are encouraged to apply.

Qualifications

• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office applications.
• GCSEs (A-C) in Maths and English or equivalent.
• Ability to handle confidential information professionally.
• Desirable: Experience in customer service, administration, or a criminal justice setting.
• Desirable: IT qualifications (ECDL/CLAIT).
• Desirable: Ability to remain calm under pressure and manage challenging situations.

Responsibilities

• Act as the first point of contact for visitors, probation staff, and others in person and by phone/email.
• Handle enquiries professionally, signpost individuals, and maintain visitor records.
• Provide general admin support including mail handling, meeting room management, stationery orders.
• Support security and building operations, CCTV monitoring, visitor passes, and safety checks.
• Process petty cash, travel warrants, and logs for maintenance or building issues.
• Use internal systems to update records and produce correspondence or reports.
• Promote equality, diversity, and confidentiality in all aspects of the role.

Skills

Strong communication

Microsoft Office

Confidential information handling

Customer service experience

Education

GCSEs (A-C) in Maths and English

Tools

IT qualifications (ECDL/CLAIT)

Job description

Brook Street is recruiting a Receptionist for the National Probation Service at the PDU Hammersmith, Fulham, and surrounding areas. The role focuses on first contact with visitors and staff, providing efficient admin support and maintaining a secure, welcoming office environment.

The post requires clear communication, MS Office skills, and discretion handling confidential information. A probation period and security vetting apply; veterans and military families are encouraged to apply.