Receptionist - Cumbria

Ministry of Justice; Carlisle; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Ministry of Justice in the United Kingdom is seeking an administrator to provide first-class reception and transactional office support within the Probation Service (PS) Directorate. The role involves greeting visitors, handling inquiries, and supporting multiple teams with essential administrative tasks.

You will assist with mail, room bookings, safety procedures and confidential document handling, while contributing to a secure and efficient workplace across hybrid sites.

Qualifications

• GCSE A*-C including Maths and English (and Welsh where applicable) or proven track record in commensurate role.
• IT qualification such as ECDL/CLAIT (desirable) or demonstrated competency in office administration.

Responsibilities

• Be first point of contact for Probation Service and greet staff and visitors professionally.
• Log arrivals, issue passes and ensure staff are notified; manage reception duties.
• Support security, safeguarding and escalate issues accordingly.
• Handle logistics: mail, PPE, stationery, room bookings and event registrations.
• Assist with petty cash, travel warrants and day-to-day financial processes.
• Maintain health and safety standards, operate alarms and assist fire/evacuation procedures.
• Support confidential case administration and maintain filing and databases.

Skills

ICT skills

Microsoft Office

Verbal communication

Written communication

Customer relations

Education

GCSE Maths & English

Tools

ECDL/CLAIT

Job description

This is an administrative role based within the Probation Service (PS) Directorate in HMPPS. The job holder reports to the designated Line Manager and supports the provision of business specific and transactional office-based activities.

The job holder works collaboratively with other team members to provide reception duties and a range of administrative support services.

The job holder may be expected to support a number of teams/functions within the operational area and is to offer support and cover during periods of absence, for which training will be provided.

The job holder must promote diversity and anti-discriminatory practice in the performance of the post in a way that embraces Equality and values Diversity.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

NB: Core Hours include regular unsocial hours (evenings and/or weekends) as determined by the business need.

Summary

To provide an effective and efficient first point of contact with all visitors, telephone callers and undertake administrative functions in accordance with service policy and procedures.

Responsibilities, Activities & Duties

• To be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary.
• Through observation and situational awareness to use tact and diplomacy to diffuse potentially violent situations and recognising where additional support is required, be that internal management or external security/policing presence, and to be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action such as emailing the Probation Practitioner and updating Delius.
• Answer all enquiries, while on Reception, relating to basic information about the Probation Service and local Person on Probation support services such as the provision of food banks, referring more technical enquiries to an appropriate manager.
• To deal with all logistics for a building including managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination and managing room, hot desk and car parking bookings, support and service meeting rooms including preparing for events and event registration as required.
• To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties.
• To assist in maintaining Health and Safety and security aspects of the building, including acting as key holder, operating the physical security of the building, the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures and where necessary to act as Fire Warden/First Aider and in the absence of a line manager to support risk assessments where trained.
• To log building faults and incidents and keep a log of maintenance and repairs escalating issues through the appropriate channels and making decisions (within guidelines) on the urgency of the faults in order to maintain the security of the building. In the absence of the Senior Admin Officer escorting contractors and visitors around the building.
• Where necessity arises to support the case administration of Person on Probation by providing a confidential and high-level administrative support service to operational teams, to include:
  • Process and update computer based and manual files and filing systems
  • Use a range of computer software in providing comprehensive administration support
  • Produce a range of documentation and correspondence
  • To access databases for information as necessary and input information as required
  • Scanning and archiving data, some of which is sensitive and highly confidential

Behaviours

• Delivering at Pace
• Communicating and Influencing
• Changing and Improving
• Managing a Quality Service

Ability

Must have proven proficiency in ICT skills across the full range of Microsoft Office applications

Must have excellent verbal and written communication skills

Experience

Has worked in criminal justice field

Has experience of working in high pressure/stressful working environments

Has experience in customer relations

Technical

Qualifications Essential

• GCSE A*-C Grade (or equivalent) including Maths and English (and Welsh where applicable) or proven track record in commensurate role

Qualifications Desirable

• IT qualification equivalent, i.e. ECDL/CLAIT or equivalent work experience to the competency level of ECDL

Hours of Work (Unsocial Hours) Allowances

Additional payments are made for working unsocial hours.

Additional Information

You will be required to work evenings on a rota basis

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working.Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to aMoJoffice location, which may include their nearest Justice Collaboration