Front Desk Host - Guest Experience & Service

Radisson Hotel Group; Birmingham; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Up to 53% off hotel stays

Friends & Family 30% off

Exclusive discounts on breakfast, food

Spa and other hotel perks

Job summary

Radisson Hotel Group is seeking a Receptionist to join our Front Office Team in Birmingham. You will deliver exceptional guest service, manage check-ins/check-outs, and support the guest journey with a smile and professional demeanor.

You will be the face of the hotel, ensuring accurate information, warmth, and efficiency in every guest interaction while contributing to a positive, team-oriented work environment.

Qualifications

• Flexibility with shifts and a can-do attitude.
• Eye for detail in guest touchpoints and guest data.
• Creative problem-solving to handle guest requests.
• Passionate about delivering extraordinary guest service.
• Works well in a team to ensure guest satisfaction.
• Clear and confident verbal communication with guests.
• Enjoys a fun, engaging work environment.
• Experience in a similar receptionist/front desk role is beneficial, not essential.

Responsibilities

• Welcome guests and assist with check-in/check-out in a friendly, efficient manner.
• Provide exceptional guest service to create memorable experiences.
• Assist with front office operations and guest inquiries to ensure smooth service.

Skills

Flexibility

Attention to detail

Creative problem-solver

Passionate about service

Team player

Strong verbal communication

Enjoy having fun at work

Experience in a similar position is a+

Job description

Radisson Hotel Group is seeking a Receptionist to join our Front Office Team in Birmingham. You will deliver exceptional guest service, manage check-ins/check-outs, and support the guest journey with a smile and professional demeanor.

You will be the face of the hotel, ensuring accurate information, warmth, and efficiency in every guest interaction while contributing to a positive, team-oriented work environment.