Front Desk Concierge – Guest Experience

Leonardo Hotels; Birmingham; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing job-related training

Job summary

Leonardo Royal Hotel Birmingham is seeking a Receptionist to support the smooth running of the Front Office and to be the first face guests meet. You’ll organise check-in and check-out, offer local recommendations and deliver 5-star service in a bustling, friendly team.

Join a vibrant Leonardo Hotels estate and contribute to guest satisfaction while upholding our values of respect, fairness and teamwork; training and progression opportunities are available.

Responsibilities

• Organise all aspects of check-in and check-out processes.
• Act as ambassador for the hotel and provide guest guidance.
• Maintain high standards of front desk service and collaborate with other departments.

Job description

Leonardo Royal Hotel Birmingham is seeking a Receptionist to support the smooth running of the Front Office and to be the first face guests meet. You’ll organise check-in and check-out, offer local recommendations and deliver 5-star service in a bustling, friendly team.

Join a vibrant Leonardo Hotels estate and contribute to guest satisfaction while upholding our values of respect, fairness and teamwork; training and progression opportunities are available.