Front Desk Host — Elevate Guest Experiences

Malmaison Hotel Du Vin Holdings Limited; Cheltenham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain in Cheltenham is seeking a passionate Receptionist to join their team. This role involves welcoming guests, managing inquiries, and ensuring a high standard of service. The successful candidate will have a natural charm and a strong dedication to hospitality. Malmaison offers competitive pay, ongoing development opportunities, and a range of generous employee perks such as discounted stays, employee assistance programs, and apprenticeship opportunities. This position is permanent and entails full-time hours.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining

Fully funded Apprenticeship programmes

Healthcare Cash Plans

Referral schemes

Complimentary stays on anniversaries

Employee Assistance Programme

Qualifications

• Previous experience in a customer-facing role.
• Ability to handle guest inquiries professionally.
• High standards in hospitality service.

Responsibilities

• Welcome guests and ensure a pleasant experience.
• Handle guest inquiries and manage front desk operations.
• Maintain high standards of cleanliness and service.

Skills

Natural hospitality charm

Passion for service

Communication skills

Job description

A leading hotel chain in Cheltenham is seeking a passionate Receptionist to join their team. This role involves welcoming guests, managing inquiries, and ensuring a high standard of service. The successful candidate will have a natural charm and a strong dedication to hospitality. Malmaison offers competitive pay, ongoing development opportunities, and a range of generous employee perks such as discounted stays, employee assistance programs, and apprenticeship opportunities. This position is permanent and entails full-time hours.