Front Desk Heartist: Multitask & Guest Delight

Accor; Greater London; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Bonus Scheme

Pension Scheme

Discount Card for Accor Hotels

Complimentary stays in UK hotels

Training & Development

Additional holidays with service

Recommend a friend scheme

Employee Advisory Service

Job summary

Accor is seeking a dedicated Heartist® to provide outstanding guest service in a fast-paced hotel environment in the United Kingdom. You will handle switchboard calls, assist guests during check-in/check-out, and maintain accurate guest accounts while promoting hotel facilities to maximise sales.

Fluency in English is required; a second language is a plus. The role offers full-time hours, hourly pay, and bonus opportunities as part of Accor's rewards program.

Qualifications

• Fluent in English, both written and spoken.
• Strong communication and interpersonal skills.
• Ability to promote hotel facilities and maximise sales.

Responsibilities

• Attend to all incoming calls via the switchboard in a professional manner.
• Maintain guest confidentiality and security procedures.
• Provide quality service during check-in/check-out and throughout stay.
• Manage guest and hotel accounts and ensure accurate charges.
• Promote hotel facilities and drive sales through product knowledge.

Skills

Switchboard handling

Guest service

Communication

Team player

Sales skills

English proficiency

Job description

Accor is seeking a dedicated Heartist® to provide outstanding guest service in a fast-paced hotel environment in the United Kingdom. You will handle switchboard calls, assist guests during check-in/check-out, and maintain accurate guest accounts while promoting hotel facilities to maximise sales.

Fluency in English is required; a second language is a plus. The role offers full-time hours, hourly pay, and bonus opportunities as part of Accor's rewards program.