Heartist F&B Guest Experience & Upsell

VERA Security, Inc.; Oxford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel rates

Free meals on duty

Complimentary stays in UK & NI

Pension scheme

Health insurance

Staff uniforms provided

Learning programs

Job summary

Accor is seeking a Heartist to warmly welcome guests at our F&B outlets and deliver efficient, friendly service while upholding the hotel's image through professional conduct and grooming.

The role requires fluent English communication, knowledgeable product familiarity, and the ability to manage designated sections and POS transactions. Opportunities for growth and employee benefits are offered.

Qualifications

• High school diploma or equivalent.
• Strong communication skills (spoken and written).
• Customer service mindset with guest satisfaction focus.
• Ability to work in a fast-paced, team-oriented environment.
• Basic mathematical skills for handling payments.
• Knowledge of food safety and hygiene standards.

Responsibilities

• Welcoming guests to our F&B outlets with efficient, friendly, and professional service.
• Conveying the hotel's image through attitude, professionalism and grooming.
• Communicating proficiently in English with guests.

Skills

High-level communication

Customer service mindset

Teamwork

Numeracy

Food safety knowledge

Education

High School Diploma or equivalent

Job description

Accor is seeking a Heartist to warmly welcome guests at our F&B outlets and deliver efficient, friendly service while upholding the hotel's image through professional conduct and grooming.

The role requires fluent English communication, knowledgeable product familiarity, and the ability to manage designated sections and POS transactions. Opportunities for growth and employee benefits are offered.