Front Office Team Member- zero hours contract

Accor; Reading; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free UK night stays

Discounted Accor dining and hotel stay

Accor Academy

Wellbeing support

Career growth opportunities

Global hotel network

Job summary

Accor in Reading, United Kingdom, is hiring for a casual Front Office/Guest Services role within the Rooms category. You will warmly welcome guests, handle registrations and departures, and provide accurate information to guests throughout their stay.

The role offers a casual shift pattern, permanent contract, and benefits across Accor properties. You must be eligible to live and work in the UK and will join a global hospitality network with development opportunities.

Qualifications

• Some experience in retail, hospitality or a customer facing role.
• Strong organisational skills.

Responsibilities

• Register and check out guests; maintain accurate accounts and provide helpful information.
• Answer incoming calls via switchboard professionally to deliver total customer satisfaction.
• Maintain security procedures to ensure guest confidentiality and safety.

Skills

Experience in retail hospitality or a

Strong organisational skills

Job description

• Contract
• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Casual

Company Description

Joinus at Accor,wherelife pulseswithpassion!?

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.?

Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.?

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.?

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,?
Joinus andbecomeaHeartist.

Job Description

• Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety

Qualifications

• Some experience in retail, hospitality or a customer facing role
• Strong organisational skills

Additional Information

• hourly rate £13.45.
• Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
• You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
• Due to high volume of applications, we will contact only the sucessfull candidates for the next stage.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply