Front Desk & Guest Experience Specialist

Accor; Rochdale; On-site; GBP 18,000 - 24,000; Full time

Job summary

Accor is seeking a Front Desk professional for a hands-on, in-person role at our Rochdale property. The successful candidate will manage check-ins/check-outs, handle guest inquiries, and assist with room allocations, while upholding brand standards and ensuring a premium guest experience.

Experience at a front desk and with Opera PMS is preferred. The role requires weekend availability and strong communication skills to coordinate with Housekeeping and other departments.

Qualifications

• Reception experience preferred.
• Experience with Opera PMS preferred.
• Knowledge of front desk operations advantageous.

Responsibilities

• Complete front desk tasks in a timely manner.
• Follow brand standards and hotel policies.
• Coordinate room allocations with Housekeeping and front desk teams.
• Check guests in and out and handle billing accurately.
• Respond to guest inquiries and resolve issues to ensure satisfaction.
• Maintain familiarity with front office procedures and guest privacy.

Skills

Reception experience

Guest service

Communication

Tools

Opera PMS

Job description

Accor is seeking a Front Desk professional for a hands-on, in-person role at our Rochdale property. The successful candidate will manage check-ins/check-outs, handle guest inquiries, and assist with room allocations, while upholding brand standards and ensuring a premium guest experience.

Experience at a front desk and with Opera PMS is preferred. The role requires weekend availability and strong communication skills to coordinate with Housekeeping and other departments.