Front Desk Guest Services Agent | Growth & Perks

ibis, ibis Styles, ibis budget; Reading; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free night stays in UK hotels

Discount in Accor restaurants (up to 3

Discounted hotel rates worldwide

Job summary

Accor is seeking a Guest Services Associate for a UK hotel. You will welcome guests at registration and departure, manage guest accounts, and provide helpful information to ensure a smooth stay.

You will handle switchboard calls professionally and uphold strict security procedures to protect guest confidentiality. A friendly, can-do attitude and strong organisational skills are essential in a busy hospitality environment.

Qualifications

• Some experience in retail, hospitality or a customer facing role.
• Excellent communication skills.
• Strong organisational skills.
• A positive, can-do attitude.

Responsibilities

• Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety

Skills

Excellent communication skills

Customer service experience

Strong organisational skills

Positive can-do attitude

Job description

Accor is seeking a Guest Services Associate for a UK hotel. You will welcome guests at registration and departure, manage guest accounts, and provide helpful information to ensure a smooth stay.

You will handle switchboard calls professionally and uphold strict security procedures to protect guest confidentiality. A friendly, can-do attitude and strong organisational skills are essential in a busy hospitality environment.