Front Office Team Member

ibis, ibis Styles, ibis budget; Reading; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free night stays in UK hotels

Discount in Accor restaurants (up to 3

Discounted hotel rates worldwide

Job summary

Accor is seeking a Guest Services Associate for a UK hotel. You will welcome guests at registration and departure, manage guest accounts, and provide helpful information to ensure a smooth stay.

You will handle switchboard calls professionally and uphold strict security procedures to protect guest confidentiality. A friendly, can-do attitude and strong organisational skills are essential in a busy hospitality environment.

Qualifications

• Some experience in retail, hospitality or a customer facing role.
• Excellent communication skills.
• Strong organisational skills.
• A positive, can-do attitude.

Responsibilities

• Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety

Skills

Excellent communication skills

Customer service experience

Strong organisational skills

Positive can-do attitude

Job description

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart. Join us and become a Heartist.

Job Description

• Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety

Qualifications

• Some experience in retail, hospitality or a customer facing role
• Excellent communication skills
• Strong organisational skills
• A positive, can-do attitude

Additional Information

• hourly rate £13.45.
• Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
• You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
• Due to high volume of applications, we will contact only the sucessfull candidates for the next stage.