Multitasking Reception Team Member

Accor; Greater London; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Bonus Scheme

Pension Scheme

Discount Card for Accor Hotels

Complimentary stays in UK hotels

Training & Development

Additional holidays with service

Recommend a friend scheme

Employee Advisory Service

Job summary

Accor is seeking a dedicated Heartist® to provide outstanding guest service in a fast-paced hotel environment in the United Kingdom. You will handle switchboard calls, assist guests during check-in/check-out, and maintain accurate guest accounts while promoting hotel facilities to maximise sales.

Fluency in English is required; a second language is a plus. The role offers full-time hours, hourly pay, and bonus opportunities as part of Accor's rewards program.

Qualifications

• Fluent in English, both written and spoken.
• Strong communication and interpersonal skills.
• Ability to promote hotel facilities and maximise sales.

Responsibilities

• Attend to all incoming calls via the switchboard in a professional manner.
• Maintain guest confidentiality and security procedures.
• Provide quality service during check-in/check-out and throughout stay.
• Manage guest and hotel accounts and ensure accurate charges.
• Promote hotel facilities and drive sales through product knowledge.

Skills

Switchboard handling

Guest service

Communication

Team player

Sales skills

English proficiency

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

What will you be doing?

• Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety
• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
• Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
• Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
• Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Attend to other duties like hosting breakfast as requested by Management and Supervisors

Fluent in English, both written and spoken (and a 2nd language would be a plus).

Excellent communication, presentation and interpersonal skills - A strong team player.

Strong interpersonal and problem solving abilities and the ability to lead by example.

Must be legally eligible to work in UK. The hotel is unable to assist candidates in obtaining work authorization.

Job Type: Full-time

Salary: £14.80 per hour + Bonus

Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:

• Bonus Scheme
• Pension Scheme
• A Discount Card to be used in Accor Hotels Worldwide
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• Recommend a friend scheme
• Employee Advisory Service
• ... And much more !