Front Desk Guest Services Associate

SmartRecruiters, Inc.; Portsmouth; On-site; GBP 18,000 - 23,000; Full time

Job summary

Accor, at Ibis Budget Portsmouth, is seeking a friendly receptionist to join our team. You will welcome guests, process check-ins and check-outs, provide information, and support daily hotel operations in a fast-paced setting.

Ideal candidates are flexible with shifts and bring a can-do attitude. Previous reception or hotel experience helps, but is not essential. You will contribute to guest satisfaction and team success across departments.

Qualifications

• Ability to multitask.
• Ability to cope well under pressure and interact with patience and compassion.

Responsibilities

• Provide efficient guest registration, check-in, and check-out services.
• Maintain accurate guest accounts and offer helpful, precise information.
• Handle guest requests promptly, courteously, and efficiently throughout their stay.
• Lead by example in delivering exceptional customer service.
• Ensure smooth communication between guests and hotel departments.
• Handle incoming calls professionally, transferring them as needed.
• Follow strict security procedures to protect guest confidentiality and safety.
• Manage reservations with accuracy and efficiency.
• Maximize sales opportunities through effective guest interactions.
• Maintain accurate documentation of guest messages and internal communications.
• Ensure guest and hotel accounts are correctly updated with all charges.
• Keep all equipment in good working condition and used appropriately.
• Assist the Food & Beverage department when needed.
• Follow fire and evacuation protocols.
• Perform additional tasks as assigned by management.
• Address guest concerns effectively and elevate issues to the Manager on Duty when necessary.
• Continuously strive for total customer satisfaction through proactive service.

Skills

multitask

under pressure

patience & compassion

Job description

Accor, at Ibis Budget Portsmouth, is seeking a friendly receptionist to join our team. You will welcome guests, process check-ins and check-outs, provide information, and support daily hotel operations in a fast-paced setting.

Ideal candidates are flexible with shifts and bring a can-do attitude. Previous reception or hotel experience helps, but is not essential. You will contribute to guest satisfaction and team success across departments.