Guest Service Manager - Lead Front Desk & Guest Experience

SmartRecruiters, Inc.; Southampton; Hybrid; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Birthday leave

Sick pay

Company events

Job summary

ibis Southampton Centre, part of Accor, is seeking a Guest Service Manager to lead the guest experience at a central Southampton hotel. This full-time position offers a competitive hourly rate of £14.01, excellent benefits and clear career progression.

You will oversee reception, bar and public areas, coach the team, handle guest feedback, and ensure safe, efficient operations. Located near Southampton Central Station and cruise terminals, the hotel welcomes diverse guests year-round.

Qualifications

• At least two years’ hospitality experience, ideally in a front office, reception or supervisory role.
• Experience using Opera or similar property management systems is highly desirable.
• Excellent communication and strong organisational skills.

Responsibilities

• Supervising front desk, reception, bar and restaurant operations.
• Managing daily shifts and staffing levels in line with business needs.
• Coaching and mentoring team members to deliver exceptional service.
• Handling guest feedback and ensuring follow-up.
• Managing check-ins/check-outs and room inventory.
• Coordinating with housekeeping and maintenance teams.
• Supporting recruitment and training activities.

Skills

Front office leadership

Customer service

Communication skills

Organizational skills

Tools

Opera PMS

Job description

ibis Southampton Centre, part of Accor, is seeking a Guest Service Manager to lead the guest experience at a central Southampton hotel. This full-time position offers a competitive hourly rate of £14.01, excellent benefits and clear career progression.

You will oversee reception, bar and public areas, coach the team, handle guest feedback, and ensure safe, efficient operations. Located near Southampton Central Station and cruise terminals, the hotel welcomes diverse guests year-round.