Part-Time Front Desk & Guest Services Specialist

AccorHotel; Brighton; On-site; GBP 11,000 - 18,000; Part time

Job summary

AccorHotel, ibis Brighton, is seeking a part-time front desk associate to deliver efficient guest registration and departure services. You will handle calls, maintain guest accounts, and ensure accuracy and confidentiality across transactions.

The role emphasizes high-quality customer care, promoting hotel facilities, and supporting breakfast service as needed by management, within a vibrant, inclusive team environment.

Qualifications

• Skills include multitasking and maintaining composure under pressure.

Responsibilities

• Provide efficient service for guest registration and departure; maintain accurate guest accounts.
• Attend to incoming calls via switchboard professionally and courteously.
• Maintain security procedures to ensure guest confidentiality and safety.
• Process charges accurately and post them in a timely manner.
• Promote hotel facilities and drive sales with product knowledge.
• Assist with hosting breakfast and other duties as required by management.

Skills

multitask

cope under pressure

Job description

AccorHotel, ibis Brighton, is seeking a part-time front desk associate to deliver efficient guest registration and departure services. You will handle calls, maintain guest accounts, and ensure accuracy and confidentiality across transactions.

The role emphasizes high-quality customer care, promoting hotel facilities, and supporting breakfast service as needed by management, within a vibrant, inclusive team environment.