Front Desk Guest Experience Concierge

SeeMeHired.com; Belfast City; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel rates

Health care cash plan

Enhanced pension

Annual leave increase with service

Job summary

Andras Hotels is recruiting for an Ibis Budget City Centre Reception Team Member in Belfast. The role focuses on greeting guests, handling check-in/check-out, and maintaining guest accounts with precise billing and security of cash and cards.

You will respond to guest requests, promote hotel services, and support other departments to ensure total guest satisfaction. The position is full-time, based on site with varied duties across reception and guest relations.

Qualifications

• Ability to work as part of a team.
• Experience in hospitality industry.
• Basic level of IT proficiency.
• Experience within a customer facing role.

Responsibilities

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers and transfer all calls to relevant departments, responding to requests quickly and efficiently.
• Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.

Skills

Teamwork

Hospitality experience

IT literacy

Customer facing experience

Tools

POS system

Job description

Andras Hotels is recruiting for an Ibis Budget City Centre Reception Team Member in Belfast. The role focuses on greeting guests, handling check-in/check-out, and maintaining guest accounts with precise billing and security of cash and cards.

You will respond to guest requests, promote hotel services, and support other departments to ensure total guest satisfaction. The position is full-time, based on site with varied duties across reception and guest relations.