Front Desk & Guest Services Specialist

Accor; England; On-site; GBP 21,000 - 26,000; Full time

Job summary

ibis Brighton, part of Accor, is seeking a friendly Reception/Front Office agent to join our vibrant team. You will attend to incoming calls, assist guests with check-in and check-out, and ensure total customer satisfaction with professional, courteous service.

You will maintain accurate guest and hotel accounts, promote hotel facilities, and work with multiple departments to deliver a seamless stay in a welcoming, inclusive environment.

Qualifications

• Customer service experience is essential.
• Ability to multitask across tasks and calls.
• Excellent verbal and written communication is required.

Responsibilities

• Attend incoming calls on switchboard professionally and courteously.
• Assist guests with check-in and check-out procedures.
• Maintain guest confidentiality and security of accounts and payments.
• Provide quality service by promptly addressing guest requests.

Skills

Customer service

Multitasking

Communication

Teamwork

Patience under pressure

Administration

Computer skills

Job description

ibis Brighton, part of Accor, is seeking a friendly Reception/Front Office agent to join our vibrant team. You will attend to incoming calls, assist guests with check-in and check-out, and ensure total customer satisfaction with professional, courteous service.

You will maintain accurate guest and hotel accounts, promote hotel facilities, and work with multiple departments to deliver a seamless stay in a welcoming, inclusive environment.