Multiskilled Front Desk & F&B Associate

ibis, ibis Styles, ibis budget; City of Edinburgh; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Free night stays in our UK hotels

Discounted hotel rates all over the世界

Accor Academy

Wellbeing support

Grow across 5,000 hotels globally

Diversity & inclusion initiatives

Job summary

IBIS Budget Edinburgh Park is part of the Accor network, offering a welcoming frontline role focused on guest care and hospitality. You will manage reception duties, ensure a courteous check-in/out experience, and support F&B service, all while living the Accor values and delivering memorable stays.

This full-time, on-site position requires fluent English and a proactive, customer-focused mindset. Benefits include training and career growth through Accor’s academy, wellbeing support, and global

Qualifications

• Front desk reception and check-in/out duties.
• Provide friendly, personalised guest service.
• Promote the ALL loyalty programme.
• Maintain dining area setups and bar/restaurant service.
• Flexibly cover reception and F&B tasks.

Responsibilities

• Be responsible for the reception desk and processing check in/out.
• Provide a friendly and personalised welcome for our guests
• Convey the image of the brand and the hotel
• You will have the ability to multi-task and have a proactive personality in this busy hands on role
• Provide guests with a single point of contact throughout their stay
• Be ready to assist at any stage of the guests stay, from welcome to farewell
• Handle and resolve any guest feedback and is able to handle them in the most efficient and satisfying manner
• Promoting company’s ALL loyalty programme
• Prepare all the documents required for the day
• Bar and Restaurant service by taking orders, serving food, and ensuring guest satisfaction.
• Offer an attentive and personalised service
• Prepare and clear tables, refill beverages, and ensure food safety and hygiene standards are maintained.
• Assist in setting up, breaking down, and maintaining dining areas for events.
• Flexibly assist in both reception and F&B tasks based on hotel occupancy and needs.
• Cooking and supporting buffet setups and ensure the area is replenished as necessary.

Skills

Customer service

Multitasking

English fluency

Reception

Guest experience

Job description

IBIS Budget Edinburgh Park is part of the Accor network, offering a welcoming frontline role focused on guest care and hospitality. You will manage reception duties, ensure a courteous check-in/out experience, and support F&B service, all while living the Accor values and delivering memorable stays.

This full-time, on-site position requires fluent English and a proactive, customer-focused mindset. Benefits include training and career growth through Accor’s academy, wellbeing support, and global