Guest-Focused Front Desk Associate | Flexible Rotas

IBIS; Cambridge; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension

Additional holidays

Recommend a Friend

Employee Advisory Service

Discount Card

Free hotel stays

Career growth

Apprenticeships

One-night stay

Team culture

Job summary

Ibis Cambridge Central Station is seeking a friendly Receptionist to warmly welcome guests and manage check-in/check-out processes in our Cambridge hotel. You will register guests, answer questions about local attractions, handle reservations, and maintain high service standards with a team of about 40 colleagues.

Fluent English is essential, and prior hospitality experience is a plus. Join Accor’s global network and benefit from flexible rota, pension, staff discounts, and opportunities for

Qualifications

• Friendly, guest-focused personality with a passion for hospitality.
• Hospitality experience preferred but not required.
• Ability to work independently and manage shifts responsibly.
• Strong communication skills and a problem-solving mindset.
• Ability to cope well under pressure.
• Availability to work weekdays and weekends.

Responsibilities

• Welcome guests to the hotel and ensure service is handled excellently.
• Register guests and process payments.
• Update guest information in the system.
• Take and confirm reservations for guests.
• Answer queries about in-house facilities and local tourist information.
• Deliver excellent service and ensure quality standards.
• Maintain clean and organized work areas.
• Handle guest complaints promptly with timely responses.
• Pay close attention to detail and ensure quality in all work.
• Be open to embracing change and adapting to new circumstances.

Skills

Guest-focused

Communication skills

Problem solving

Work under pressure

Flexibility

Availability weekends

Job description

Ibis Cambridge Central Station is seeking a friendly Receptionist to warmly welcome guests and manage check-in/check-out processes in our Cambridge hotel. You will register guests, answer questions about local attractions, handle reservations, and maintain high service standards with a team of about 40 colleagues.

Fluent English is essential, and prior hospitality experience is a plus. Join Accor’s global network and benefit from flexible rota, pension, staff discounts, and opportunities for