Guest Services Agent – Front Office & Growth Perks

Accor; Reading; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free UK night stays

Discounted Accor dining and hotel stay

Accor Academy

Wellbeing support

Career growth opportunities

Global hotel network

Job summary

Accor in Reading, United Kingdom, is hiring for a casual Front Office/Guest Services role within the Rooms category. You will warmly welcome guests, handle registrations and departures, and provide accurate information to guests throughout their stay.

The role offers a casual shift pattern, permanent contract, and benefits across Accor properties. You must be eligible to live and work in the UK and will join a global hospitality network with development opportunities.

Qualifications

• Some experience in retail, hospitality or a customer facing role.
• Strong organisational skills.

Responsibilities

• Register and check out guests; maintain accurate accounts and provide helpful information.
• Answer incoming calls via switchboard professionally to deliver total customer satisfaction.
• Maintain security procedures to ensure guest confidentiality and safety.

Skills

Experience in retail hospitality or a

Strong organisational skills

Job description

Accor in Reading, United Kingdom, is hiring for a casual Front Office/Guest Services role within the Rooms category. You will warmly welcome guests, handle registrations and departures, and provide accurate information to guests throughout their stay.

The role offers a casual shift pattern, permanent contract, and benefits across Accor properties. You must be eligible to live and work in the UK and will join a global hospitality network with development opportunities.