Front Desk Guest Experience Specialist | Flexible Hours

The-Olde-Bell-1; Thatcham; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Room discount

Birthday leave

Maternity leave

Course sponsorship

F&B discount

Refer a Friend

Flexible working

Wagestream pay

Life Insurance

Employee Assistance

Wellness events

Free meals on duty

Job summary

The Olde Bell, part of RBH Hospitality Management, is seeking a Guest Service Assistant to warmly welcome guests and ensure a memorable stay at our historic inn in England. You will handle check-ins and check-outs, assist guests with inquiries, and coordinate with housekeeping to keep operations running smoothly.

We value a proactive, energetic team player who communicates well, pays close attention to detail, and thrives in a fast-paced hospitality environment.

Qualifications

• Welcoming personality and a natural ability to connect with guests.
• Strong communication skills to chat with guests and coordinate with team.
• Sharp attention to detail in handling guest needs and reservations.
• Problem-solver who stays calm and positive under pressure.
• Team player ready to jump in wherever needed.
• High energy with adaptability in a fast-paced environment.

Responsibilities

• Be the friendly face guests see from check-in to check-out.
• Handle check-ins, check-outs and guest requests.
• Be the go-to person for guest questions and local recommendations.
• Process bookings and payments with accuracy for a smooth stay.
• Collaborate with housekeeping and maintenance to resolve guests’ requests.
• Maintain a polished front desk area and professional vibe.
• Manage calls, emails, and reservations efficiently.
• Go the extra mile for special requests to enhance stays.

Skills

Welcoming personality

Strong communication

Attention to detail

Problem-solving

Team spirit

High energy & adaptability

Job description

The Olde Bell, part of RBH Hospitality Management, is seeking a Guest Service Assistant to warmly welcome guests and ensure a memorable stay at our historic inn in England. You will handle check-ins and check-outs, assist guests with inquiries, and coordinate with housekeeping to keep operations running smoothly.

We value a proactive, energetic team player who communicates well, pays close attention to detail, and thrives in a fast-paced hospitality environment.