Front Desk & Guest Experience Specialist

Robinsons Brewery; Skipton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A well-established brewery is seeking a friendly and organized Receptionist for The Tempest Arms, located in Skipton. As the first point of contact, you will manage guest check-ins, handle inquiries, and ensure a warm welcome. Ideal candidates possess excellent communication skills and a passion for customer service. Competitive pay, staff discounts, and career progression opportunities are offered within a supportive environment. Join the team and bring your positive attitude to this esteemed establishment!

Benefits

Competitive pay and holiday allowance

Staff discounts across our pubs and hotels

Training and career progression opportunities

Access to a Nest pension scheme

Qualifications

• Previous experience in hospitality or customer service (preferred).
• Approachable and passionate about great service.

Responsibilities

• Welcoming guests with warmth and professionalism.
• Managing check-ins, check-outs, and room reservations efficiently.
• Handling telephone and email enquiries.
• Liaising with housekeeping and other departments to ensure smooth operations.
• Maintaining accurate records and reports.
• Providing local information to enhance guest experiences.

Skills

Excellent communication and interpersonal skills

Strong organisational skills and attention to detail

Confidence using booking systems and general IT software

Team-focused approach

Job description

A well-established brewery is seeking a friendly and organized Receptionist for The Tempest Arms, located in Skipton. As the first point of contact, you will manage guest check-ins, handle inquiries, and ensure a warm welcome. Ideal candidates possess excellent communication skills and a passion for customer service. Competitive pay, staff discounts, and career progression opportunities are offered within a supportive environment. Join the team and bring your positive attitude to this esteemed establishment!