Receptionist

Dalata Hotel Group; Greater London; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/$60 Employee rate on rooms for all D

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development

Staff appreciation & charity events

Job summary

Dalata Hotel Group is recruiting service-minded hospitality professionals to join our luxury 4-star team in the UK. You will welcome guests, handle check-ins and check-outs using Opera Cloud, process payments, and promote room upgrades and F&B offerings.

We support career growth through the Dalata Academy, offer benefits like meals, staff discounts, pension and development opportunities, and a collaborative, guest-centred work environment.

Qualifications

• A genuine passion for delivering guest-focused service.
• Excellent communication and interpersonal skills.
• Confidence in engaging with guests and identifying upsell opportunities.
• Strong organisational skills and attention to detail.
• Ability to remain calm and professional in a fast-paced environment.
• Proactive, independent approach with initiative.

Responsibilities

• Provide a warm, professional welcome to guests in a 4-star hotel standard.
• Complete guest check-ins and check-outs using Opera Cloud.
• Process payments accurately and securely.
• Identify upselling opportunities for rooms, F&B, and services.
• Respond to guest inquiries about facilities and local attractions.
• Manage reservations, amendments and guest requests accurately.

Skills

Customer service

Communication

Upselling opportunities

Attention to detail

Organisation

Teamwork

Tools

Opera Cloud

PMS software

Job description

Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge, while also providing exposure to senior team members who can mentor you along the way.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Extra annual leave day for every year worked (5 days to maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Staff appreciation Initiatives, fun team building activities and regular charity events

Your Responsibilities

• Provide a warm, professional and engaging welcome to all guests, delivering service that reflects the standards of a luxury 4-star hotel.
• Complete guest check-ins and check-outs efficiently using the Opera Cloud property management system.
• Process payments accurately and securely in line with hotel procedures.
• Proactively identify upselling opportunities, promoting room upgrades, food and beverage outlets, and additional hotel services to enhance the guest experience.
• Respond confidently to guest enquiries regarding hotel facilities, local attractions, transport options and recommendations.
• Manage reservations, amendments and guest requests to ensure all details are accurately recorded.
• Maintain the security and control of room keys and guest information at all times.
• Ensure all guest profiles and reservations are updated accurately within Opera Cloud.
• Work collaboratively with colleagues across all departments to deliver outstanding guest experiences.
• Resolve guest concerns professionally and efficiently, taking ownership to achieve positive outcomes.
• Promote a positive, welcoming and solution-focused atmosphere within the hotel.

What You'll Need

• A genuine passion for delivering exceptional customer service.
• A positive, enthusiastic and professional attitude.
• Excellent communication and interpersonal skills.
• Confidence in engaging with guests and identifying upselling opportunities.
• Strong organisational skills and attention to detail.
• The ability to remain calm, professional and effective in a fast-paced environment.
• A proactive approach with the ability to work independently and use initiative.
• Good IT skills and the ability to learn new systems quickly.
• Experience using Opera Cloud or a similar hotel property management system is desirable.
• Previous experience in a 4-star hotel, hospitality or customer-facing role is advantageous but not essential, as full training will be provided.

About Us

Dalata Hotel Group – we bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.