Front Office Leader: Elevate Guest Experience

Dalata Hotel Group plc; Brighton; Sur place; GBP 32 000 - 43 000; Plein temps

Avantages offerts par ce poste

Free employee meals on duty

50% Off F&B in all properties

€£60 Employee rate on rooms for allDal

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Development opportunities through our 

Staff appreciation Initiatives, team‑b

Performance-related bonus plan

Résumé du poste

Dalata Hotel Group plc is seeking a Front Office Manager in the United Kingdom to lead and develop a high‑performing front desk team, ensuring exceptional guest experiences and smooth, efficient operations across the hotel.

You will report to the General Manager, shape the culture, drive performance, mentor colleagues, and contribute to the hotel's strategy in a collaborative, service‑driven environment with real opportunities to grow.

Qualifications

• 2-3 years of experience in a front office leadership role.
• Excellent skills in people leadership and development.
• Strong organizational skills with the ability to oversee and delegate.
• A warm, friendly, and approachable personality when interacting with staff and guests.
• Ability to work independently as well as collaboratively as part of a team.

Responsabilités

• Ensure that guests have the highest quality experience.
• Lead the team in achieving goals related to mystery audits, customer comment indices, quality evaluations, and hotel standards.
• Develop and mentor the front office team, preparing them for the next steps in their careers.
• Assist in efficiently and effectively managing front office departmental operations.
• Contribute to the strategic management of the hotel.

Connaissances

People leadership

Team collaboration

Organizational skills

Guest service orientation

Communication skills

Description du poste

Dalata Hotel Group plc is seeking a Front Office Manager in the United Kingdom to lead and develop a high‑performing front desk team, ensuring exceptional guest experiences and smooth, efficient operations across the hotel.

You will report to the General Manager, shape the culture, drive performance, mentor colleagues, and contribute to the hotel's strategy in a collaborative, service‑driven environment with real opportunities to grow.