Receptionist

RBH Hospitality Management Ltd; Glasgow; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discounted room rates for you and your

Birthday leave

Maternity/adoption leave

Course sponsorship

Refer a friend £250

Flexible working

Wagestream pay

Life Insurance

Employee assistance

Wellness events

Free meals on duty

Job summary

RBH Hospitality Management Ltd. operates AC Hotel Glasgow and seeks a receptionist to welcome guests, manage check-ins/check-outs, and provide local recommendations. You will support front-desk operations with a positive attitude in a fast-paced, guest-focused environment.

Join a team that values people-first culture, flexible working, and opportunities for development as part of a celebrated hospitality group.

Qualifications

• Be a people person who creates memorable guest experiences.
• Strong communication skills with guests and teams.
• Detail-focused and well-organised to handle reservations and requests.
• Quick thinker who keeps operations smooth during busy periods.
• Team player with a flexible, can-do attitude across departments.
• Energetic, adaptable, and ready for a fast-paced hospitality setting.

Responsibilities

• Be the first point of contact for guests with a warm welcome.
• Handle check-ins, check-outs, and resolve routine requests.
• Offer local knowledge and recommendations to guests.
• Support housekeeping and maintenance to ensure rooms are ready.
• Manage bookings and guest inquiries with a positive vibe.
• Maintain a tidy, welcoming front desk area.
• Go above and beyond to surprise and delight guests.

Skills

People person

Communication skills

Detail oriented

Quick thinker

Team player

High energy

Job description

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

AC Hotel by Marriott Glasgow is a contemporary urban retreat located in the heart of the city at 260 George Street, opened in November 2023. The hotel combines modern elegance with warm Scottish hospitality, offering guests a refined experience tailored to both business and leisure travelers. With stylish guest rooms featuring sleek design and thoughtful amenities, AC Hotel Glasgow provides a tranquil base for exploring Glasgow’s vibrant arts, culture, and dining scenes. Guests can unwind in the inviting AC Lounge, enjoy local flavours with a European twist at the hotel’s restaurant Hazel, or make use of flexible event spaces ideal for gatherings and business meetings. Embracing Marriott’s high standards of service with a distinctively local touch, AC Hotel Glasgow delivers a seamless blend of comfort, style, and cultural connectivity.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A RECEPTIONIST AT

OUR HOTEL

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

WHAT WE NEED FROM YOU

• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
• A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
• High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.