Guest Experience Specialist - Front Desk

Hotel Indigo Dundee; Dundee; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Discounted staff rates

Birthday leave

Parental leave

Course sponsorship

F&B discount

Refer-a-Friend £250

Flexible hours

Wagestream access

Life insurance

Employee assistance

Wellness events

Free meals on duty

Job summary

RBH Hospitality Management invites applications for a Receptionist at our Dundee hotels. You will greet guests, handle check-ins/check-outs, and provide local recommendations to elevate their stay.

You will work as part of a dynamic front desk team, delivering friendly, efficient service in a fast-paced environment. We value people-first culture, opportunities to grow within our award-winning hospitality group, and a benefits package that includes discounted staff rates, birthday leave, and

Qualifications

• People-first approach to guest service.
• Excellent communication with guests and team.
• Eye for detail in reservations and requests.

Responsibilities

• Be the first friendly face guests see, creating a warm welcome.
• Handle check-ins/check-outs and related guest requests.
• Provide local recommendations to enhance the guest experience.
• Coordinate with housekeeping and maintenance to prepare rooms.
• Maintain a clean, organized front desk and lobby area.
• Assist guests with inquiries and ensure smooth operations.

Skills

People skills

Communication

Attention to detail

Problem solving

Team player

High energy

Job description

RBH Hospitality Management invites applications for a Receptionist at our Dundee hotels. You will greet guests, handle check-ins/check-outs, and provide local recommendations to elevate their stay.

You will work as part of a dynamic front desk team, delivering friendly, efficient service in a fast-paced environment. We value people-first culture, opportunities to grow within our award-winning hospitality group, and a benefits package that includes discounted staff rates, birthday leave, and