Front Desk & Guest Experience Specialist

THE PIG; Cirencester; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Staff stays

Food & beverages discount

Holiday entitlement up to 33 days

Take home goods at cost price

Help@Hand health services access

Learning & development courses

Anniversary vouchers – dinner withWine

Job summary

The PIG-in the Cotswolds is seeking a Receptionist to join our front of house team. You will be the first and last face guests see, ensuring every guest has a memorable and welcoming arrival.

As the receptionist, you will handle calls, emails, and coordinate with hotel departments to maintain smooth operations, delivering high standards of service with attention to detail for a great guest experience.

Qualifications

• Experience in a similar role is preferred; full training will be provided.
• Knowledge of Opera Fidelio is beneficial but not required.

Responsibilities

• Greet guests and assist with check-in/check-out at the front desk.
• Answer incoming calls, respond to emails, and relay messages to departments.
• Maintain high standards of service and attention to detail for a great guest experience.

Skills

Customer service

Communication

Hospitality

Tools

Opera Fidelio

Job description

The PIG-in the Cotswolds is seeking a Receptionist to join our front of house team. You will be the first and last face guests see, ensuring every guest has a memorable and welcoming arrival.

As the receptionist, you will handle calls, emails, and coordinate with hotel departments to maintain smooth operations, delivering high standards of service with attention to detail for a great guest experience.