Receptionist - Barnsley, Cirencester

THE PIG Hotels (Home Grown Hotels); Cirencester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff stays - free B&B

35% discount on food, beverages &

Meals on duty

Annual holiday increase (up to 33 days

Take home goods - cost price

Free access for you and your family to

Learning & development courses

Anniversary vouchers - dinner with

Job summary

The Pig Hotels (Home Grown Hotels) are seeking a guest-focused Receptionist for THE PIG-in the Cotswolds, Barnsley. You will be the first point of contact for guests, handling phone calls, emails, and coordinating with hotel departments to ensure flawless service at check-in and throughout the stay.

Experience in a similar role is helpful but not essential as full training is provided; Opera Fidelio knowledge is a plus. Benefits include staff stays, discounted meals, and learning opportunities.

Qualifications

• Customer-focused receptionist role; front of house duties emphasized.
• First point of contact for hotel guests and internal departments.
• Experience in similar role beneficial but training provided.

Responsibilities

• Answer incoming calls and respond to emails.
• Maintain constant communication with all hotel departments.
• Be the welcoming face of THE PIG and ensure high standards of service.

Skills

Customer service

Communication

Front of house

Tools

Opera Fidelio

Job description

Job Details

Receptionist - Barnsley, Cirencester

Location: THE PIG-in the Cotswolds, Barnsley, GL7 5EE

We are currently looking for a customer focused Receptionist to join our front of house team.

The front desk at THE PIG is essentially the hub of the hotel, being the first and last face our restaurant and hotel guests see. First impressions are everything and we want our guests to have the best first impression possible.

As Receptionist you will be a first point of contact for our hotel guests. We are looking for someone who loves to make guests smile every day and has high standards of service and great attention to detail.

Communication is key, as you will be required to answer incoming calls, respond to emails, and maintain constant channels of communication with all departments in the hotel.

Experience within a similar role and knowledge of Opera Fidelio is beneficial but not essential as full training will be provided.

We are dedicated to making THE PIGs an inspiring, exciting, and fun place to work and in return for your hard work you can expect something a little different:

• Staff stays - free B&B.
• 35% discount on food, beverages & treatments.
• Meals on duty.
• Annual holiday increase (up to 33 days)
• Take home goods - cost price.
• Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.
• A range of learning & development courses.
• Anniversary vouchers - dinner with wine for 2.

Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.

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