Receptionist - Guest Experience & Check-In Pro

Cotswold Inns and Hotels Ltd.; United Kingdom; Remote; GBP 12,000 - 18,000; Full time

Benefits offered by this job

25% food & drink discount (increasing)

Tips paid weekly

Discounted hotel stays

My Fuller’s online benefits platform

Healthcare Cash Plan after one year

Full induction and training

Wagestream access to earnings

Job summary

Cotswold Inns & Hotels is seeking a friendly receptionist to welcome guests, manage check-ins, and handle enquiries across our charming hotels in the Cotswolds. You will use our reservations system to update guest information and ensure a smooth arrival experience.

We value hospitality, teamwork and personalised service. The role offers a supportive environment, induction and ongoing training, and perks such as staff discounts and access to wellness benefits.

Qualifications

• Experience in hospitality or guest-facing roles.
• Excellent communication and organisational skills.
• Ability to manage multiple enquiries with professionalism.

Responsibilities

• Create a welcoming and positive first impression for guests arriving at the hotel.
• Manage check-ins efficiently, especially during busy periods.
• Handle various enquiries from guests with professionalism and attentiveness.
• Utilise IT systems effectively to manage reservations and guest information.
• Possess strong interpersonal skills and prioritise guest satisfaction.

Skills

Customer service

Hospitality

Check-in procedures

Reservations handling

Interpersonal skills

Guest satisfaction

Job description

Cotswold Inns & Hotels is seeking a friendly receptionist to welcome guests, manage check-ins, and handle enquiries across our charming hotels in the Cotswolds. You will use our reservations system to update guest information and ensure a smooth arrival experience.

We value hospitality, teamwork and personalised service. The role offers a supportive environment, induction and ongoing training, and perks such as staff discounts and access to wellness benefits.