Reception & Guest Experience Lead (Hotel Front Office)

THE PIG; Barnsley; On-site; GBP 34,000 - 37,000; Full time

Benefits offered by this job

Free B&B staff stays

35% discount on food

Annual holiday increase

Free access to GP services

Learning & development courses

Anniversary vouchers for dinner

Job summary

THE PIG-in the Cotswolds is searching for a Reception Manager to oversee our front desk team. You will play a vital role in crafting guest experiences, ensuring smooth operations, and leading a flexible team to excel in a busy environment.

With responsibilities ranging from managing reservations to accommodating guest requests, you will inspire your team while remaining calm and detail-oriented. Join us to develop an exciting career in hospitality with a supportive work culture.

Qualifications

• Experience as a Reception Manager or similar role is essential.
• Ability to maintain a calm, organised operation.
• Track record of delivering a brilliant guest experience.

Responsibilities

• Lead a team of Receptionists to ensure seamless hotel operations.
• Connect departments and anticipate guest needs.
• Manage arrivals, departures, room allocations, and guest requests.

Skills

Natural communicator

Organisational skills

Team leadership

Calm under pressure

Attention to detail

Tools

Opera Fidelio

Job description

THE PIG-in the Cotswolds is searching for a Reception Manager to oversee our front desk team. You will play a vital role in crafting guest experiences, ensuring smooth operations, and leading a flexible team to excel in a busy environment.

With responsibilities ranging from managing reservations to accommodating guest requests, you will inspire your team while remaining calm and detail-oriented. Join us to develop an exciting career in hospitality with a supportive work culture.