Front Desk Receptionist – Perks & Guest Experience

THE PIG Hotels (Home Grown Hotels); Cirencester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff stays - free B&B

35% discount on food, beverages &

Meals on duty

Annual holiday increase (up to 33 days

Take home goods - cost price

Free access for you and your family to

Learning & development courses

Anniversary vouchers - dinner with

Job summary

The Pig Hotels (Home Grown Hotels) are seeking a guest-focused Receptionist for THE PIG-in the Cotswolds, Barnsley. You will be the first point of contact for guests, handling phone calls, emails, and coordinating with hotel departments to ensure flawless service at check-in and throughout the stay.

Experience in a similar role is helpful but not essential as full training is provided; Opera Fidelio knowledge is a plus. Benefits include staff stays, discounted meals, and learning opportunities.

Qualifications

• Customer-focused receptionist role; front of house duties emphasized.
• First point of contact for hotel guests and internal departments.
• Experience in similar role beneficial but training provided.

Responsibilities

• Answer incoming calls and respond to emails.
• Maintain constant communication with all hotel departments.
• Be the welcoming face of THE PIG and ensure high standards of service.

Skills

Customer service

Communication

Front of house

Tools

Opera Fidelio

Job description

The Pig Hotels (Home Grown Hotels) are seeking a guest-focused Receptionist for THE PIG-in the Cotswolds, Barnsley. You will be the first point of contact for guests, handling phone calls, emails, and coordinating with hotel departments to ensure flawless service at check-in and throughout the stay.

Experience in a similar role is helpful but not essential as full training is provided; Opera Fidelio knowledge is a plus. Benefits include staff stays, discounted meals, and learning opportunities.