Reception Manager

THE PIG; Cirencester; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Free B&B staff stays

35% discount on food and beverages

Meals on duty

Up to 33 annual leave days

Cost price take home goods

Access to on-demand GP

Learning & development courses

Anniversary vouchers

Job summary

Join THE PIG-in the Cotswolds as a Reception Manager, where you will lead a fantastic team of receptionists. The role is essential to ensuring a memorable first and last impression for guests, coordinating daily operations with calm and positive energy.

You'll need experience as a Reception Manager or in a similar role, proficient knowledge of Opera Fidelio, and a natural ability to communicate effectively with your team and guests alike.

Qualifications

• Experience as a Reception Manager or in a similar role is essential.
• Knowledge of Opera Fidelio is required.
• Ability to build strong relationships across departments.

Responsibilities

• Lead and develop the Reception team for a brilliant guest experience.
• Ensure the smooth running of the front office operations.
• Connect departments and anticipate guests' needs.

Skills

Natural communicator

Organised

Calm under pressure

Leadership

Tools

Opera Fidelio

Job description

About the role

Location: THE PIG-in the Cotswolds, Barnsley, GL7 5EE

Salary: £33,500 per annum (OTE £36,712 per hour including tronc).

Hours: 45 hours per week, over 5 days.

We are looking for a warm, confident and highly organised Reception Manager to lead our brilliant team of Receptionists.

Reception is the beating heart of THE PIG-in the Cotswolds. It is where every guest's experience begins, where the rhythm of the hotel is coordinated and where all the small details come together to create a stay that feels relaxed, personal and effortless. As the first person to welcome our guests-and often the last to wave them goodbye-you and your team will play a huge part in how their visit is remembered.

This is much more than managing a front desk.

As Reception Manager, you will be at the centre of the hotel's day-to-day operation:

• Connecting departments, anticipating what guests may need and ensuring everyone has the right information at the right time.
• You will have a complete picture of what is happening across the hotel and will help set the tone for the day ahead.
• You will take ownership of the smooth running of the front office, leading and developing your team to deliver a consistently brilliant guest experience.
• From arrivals, departures and room allocations to guest requests, reservations and the all-important behind-the-scenes administration, you will make sure the essentials are completed accurately and to an exceptional standard.

Of course, no two days in a hotel are ever quite the same.

Alongside the planned tasks and daily routines will be last-minute requests, special occasions, changing plans and the occasional unexpected challenge. You will need to balance both sides of the role: maintaining a calm, organised operation while being ready to adapt, make confident decisions and find thoughtful solutions when the day takes an unexpected turn.

You will be a natural communicator who builds strong relationships across every department, ensuring the whole hotel works together around the guest. Calm under pressure, full of positive energy and with an exceptional eye for detail, you will inspire your team and look for every opportunity to turn a good stay into a genuinely memorable one.

Experience of working as a Reception Manager or within a similar role is essential, along with knowledge of Opera Fidelio.

We are dedicated to making THE PIGs an inspiring, exciting, and fun place to work and in return for your hard work you can expect something a little different:

• Staff stays - free B&B.
• 35% discount on food, beverages & treatments.
• Meals on duty.
• Annual holiday increase (up to 33 days)
• Take home goods - cost price.
• Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.
• A range of learning & development courses.
• Anniversary vouchers - dinner with wine for 2.

To view our full range of perks, visit our 'What we can do for you' section on our career's webpage: jobs.thepighotel.com

Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.