Front Desk & Guest Experience Specialist

Greene King; Cheltenham; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading hospitality company in Cheltenham is seeking Hotel Staff to create unforgettable customer experiences. Responsibilities include checking in guests, addressing inquiries, and maintaining cleanliness. The ideal candidate will have a passion for customer service and a positive attitude. The role offers competitive salary and benefits including discounts on food and drink, career development opportunities, and a free employee assistance program.

Benefits

Competitive salary

33% discount for staff and 15% for friends

Employee assistance programme

50% discount at Greene King Inns

Referral bonuses up to £1,500

Wagestream for early wage access

Up to 30% off retail

Training and development opportunities

Qualifications

• Passion for providing excellent customer service.
• Ability to handle customer inquiries and complaints effectively.
• Experience in a hospitality environment is a plus.

Responsibilities

• Create memorable experiences for each customer.
• Check guests into their rooms and ensure a smooth check-in process.
• Maintain a clean and safe front of house environment.
• Handle telephone inquiries and customer complaints.
• Pour drinks to perfection and provide recommendations.

Skills

Customer service

Attention to detail

Positive attitude

Team player

Willingness to learn

Job description

A leading hospitality company in Cheltenham is seeking Hotel Staff to create unforgettable customer experiences. Responsibilities include checking in guests, addressing inquiries, and maintaining cleanliness. The ideal candidate will have a passion for customer service and a positive attitude. The role offers competitive salary and benefits including discounts on food and drink, career development opportunities, and a free employee assistance program.