Front Desk & Guest Experience Specialist

Boundary Outlet; Blackburn; On-site; GBP 19,000 - 23,000; Full time

Job summary

Boundary Outlet is hiring a Receptionist to be the welcoming face of the store. You will greet visitors, answer calls, manage appointments, and assist with general inquiries, promotions information, and admin tasks. Training will be provided where needed.

The role focuses on delivering excellent customer service with a friendly, professional demeanour and strong organisational skills to support daily reception operations.

Qualifications

• Excellent customer service skills.
• Strong verbal and written communication abilities.
• Highly organised with the ability to multitask and prioritise workload.
• Professional and proactive attitude with keen eye for detail.

Responsibilities

• Greet and assist visitors and staff in a friendly and professional manner.
• Answer phone calls, respond to emails, and handle general enquiries promptly.
• Manage visitor logs, appointments, and bookings.
• Provide information about store departments, events, and promotions to customers.
• Support the team with administrative tasks such as data entry, filing, and correspondence.
• Maintain a tidy and organised reception area at all times.
• Liaise with internal teams to ensure smooth communication and efficient service.

Skills

Customer service

Communication

Organisation

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Boundary Outlet is hiring a Receptionist to be the welcoming face of the store. You will greet visitors, answer calls, manage appointments, and assist with general inquiries, promotions information, and admin tasks. Training will be provided where needed.

The role focuses on delivering excellent customer service with a friendly, professional demeanour and strong organisational skills to support daily reception operations.